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Home»News»Pilgrims arrive for Hajj amidst “disastrous” launch of controversial company, Motawif

Pilgrims arrive for Hajj amidst “disastrous” launch of controversial company, Motawif

News 04/07/20221 Comment4 Mins ReadBy Alim Hasan Islam
Hasan Hatrash / Shutterstock

Hajj season is upon us and many pilgrims from the UK have left for Saudi Arabia. However, great controversy arose this year when the Saudi government decided to stop allowing domestic tour operators in the UK from assisting people on the journey of a lifetime, to be replaced by a centralised system administered by a company contracted by the Saudi authorities known as โ€œMotawif.โ€ 

The announcement for this change came only a few weeks before Hajj was due to commence, after many had already booked via traditional means and had to seek refunds. 

It was rather strange that the Saudi government did not wait to launch this new service for the 2023 Hajj season since many potential hujjฤj for 2022 had actually been waiting since 2020 as the coronavirus pandemic halted all travel. Numerous Muslims who had been waiting since 2020 decided to forgo Hajj this year due to the last-minute changes since they did not feel in the right spiritual state of mind to fulfil this pillar of Islam.

However, some did decide they wanted to make this journey and were accepted via the ballot system conducted by the private company in charge of handling Hajj for pilgrims coming from Europe, the Americas and Australia. Unfortunately, the haphazard, rushed nature of the implementation of this new system has led to an unpleasant state of affairs, with many expressing their distress over social media. 



In a number of circumstances, people wishing to go to Hajj were without their flight details or visa despite having paid for them.

Can someone from motawif call me. You have yet to give me an actual evisa. My flight is at 12:30 LHR I need the visa. Should I make the journey to the airports without my visa? pic.twitter.com/6V5j5CdWE7

— H & Z (@ismulkhadim) June 24, 2022

Even as they travelled to the airport, there was no indication as to whether they had been provided a visa or had flights booked for them.

In another instance, a husband and wife had paid to have their own room as part of their package.

https://twitter.com/Care_excellence/status/1540963165185445889?s=20&t=ywgYxOl7rEFBSo3xwRZ7Iw

Regrettably, the wife was put in another hotel room with another man instead of her husband. Moreover, some travellers arrived in Saudi Arabia to find the hotel room they had booked was not available and they had to pay for a new room at different hotel from their own pocket. 

Arrived Jeddah from Manchester(uk) 1am. Coach to Medina 8 hours. Arrived Pullman Hotel 9am. & did not receive any room. 27th June, 12am no sleep, no food, no rest & no help from @Motawif_SA or @PullmanMadina we had then gone to another hotel & paid from our pocket of money. 1/2

— Mohammed Chaudhry (@Themoonsighter) June 27, 2022

Any assistance from Motoawif was reportedly non-existent, with some complaining that they were hiding their IDs or taking off their uniforms to avoid people complaining to them.

We have platinum plus and are finding that it is the same package as silver and gold other than the double occupancy. Everything has been the same and we got a hotel room which is incredibly in disrepair. Motawif reps aren't here or hide without their vests/id's. @MOHU_Care

— Axs7yzx (@axs7yzx) July 3, 2022

These kinds of administrative mix ups can severely affect oneโ€™s ability to perform this major pillar of Islam. It remains to be seen how many such stories of clerical errors will affect a believerโ€™s pilgrimage. 

Although unconfirmed officially, reports are emerging that the Saudi Hajj Ministry has taken over some operations from Motawif, signally the possible demise of the short-lived company.

KSA Hajj Ministry has enough of clown show.
Motawif Company is out according to many sources. pic.twitter.com/guvmqkn6hD

— Dr. Shadee Elmasry (@DrShadeeElmasry) July 3, 2022

It is hoped that those that are able to go, can do so, without further problems. All the strife that they have gone through to get to Hajj will be worth it inshaโ€™Allah, whether that is the last-minute changes, the uncertainty of the ballot and the inflated prices. As Ibn Qudamah said:

As Ibn Qudamah said:

โ€œKnow that in every action of Hajj, there is a reminder, symbolism and lessons for the one that seeks it. When a person thinks about the money saved for Hajj, think about your provisions for the afterlife.โ€[1]

May Allah make it easy for them and accept their Hajj.


Source: Islam21c

Notes:

[1] Mukhtasar Minhaj Al Qasidin (Towards the Hereafter), Ibn Qudamah Al Maqdisi, Book of Knowledge and Secrets of Worship

Also read:

Dhul Hijjah

The Prophetโ€™s ๏ทบ Hajj Described by Sh Adil Salahi

Dr Adil Salahi18/07/2021
Seasonal Reminders

Sacrifice: Lessons From a Department Store

Zimarina Sarwar27/07/2020
Dhul Hijjah

Hajar: The Woman that Changed the World

Dr Omar Suleiman22/07/2020
Current Affairs

Hajj: Striving in the Path of Allฤh

Z A Rahman20/08/2018
Islamic Law

Qurbani FAQs

Shaykh (Dr) Haitham Al-Haddad18/08/2018
Islamic Thought

Practical and spiritual advice for those going to Hajj

Abul Baraa15/08/2018

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1 Comment

  1. Random on 05/07/2022 12:53 pm

    Would of been good if more research was done for this article. The article does not add much value.

    Would suggest a proper study and analysis into the impact this sudden change, the livelihoods lost, the spiritual disconnection with guides who are not directly employed by the state. Who the suppliers of the App are? Why is this important.

    Where this change sits in the grand scheme of things with MBS vision of 2030 and reform of Islam and the changes taking place.

    Hajj is no longer safe.

    Reply

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Alim Hasan Islam

Alim holds an LLB in Law and LLM in International Law: Crime, Justice and Human Rights. He was previously Head of Research and Development at Prevent Watch, a senior caseworker at Prevent Watch, and a senior caseworker at CAGE.

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